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Customer Feedback

Feb 18, 2010 via email from Dan S.:
 

Rick;

Greetings, once again from Oregon!

My most recent order from you arrived about 2 days after I placed the order. Its amazing. I can receive merchandise from you ALL the way from New Hampshire FASTER than I can get it from Portland, Oregon ... a two hour drive North of me. Anyway in that order I picked up your Hot Andouille Mix (SSM-EEGJ) in BOTH the 5# Trial and the 25# bag. I JUST took a 5# batch out of my smoker and after blooming it for a couple hours, Sampled it. As the Cajuns would say: "OoooooooooooooooooEEEEEEEEE Dat Dere am GOOOD and GOOD... I Guaroontee!"

I've been making sausage, as a hobby, for several years and always steered away from Andouille because I did NOT believe I could come anywhere close to the fine products I have had friends bring me from Louisiana when they visit. I've been cooking Cajun foods for many years and my Gumbo has those who eat it licking their chops and going back for third and fourth helpings! When its THAT good ... the Andouille (A MAIN ingredient) has GOT to be the BEST. Well sir, You've done it AGAIN!

We were pleasantly surprised when we fried a sample patty prior to stuffing ... but when we Cut a cooled and bloomed sausage and it EXPLODED with flavor in our mouths, the consensus was its as good or better than ANY Andouille available anywhere at any price and it came out of MY smoker? WOW! All I added was some Garlic (5Tablespoons Finely chopped) and a bit of onion (1/2 cup finely chopped), (I also added YOUR Binding flour...but don't think I'll do that again as it made it a bit toooo smooth) and a little water, then I stuffed it into 32 MM Dewied Natural Hog Casing and tied it up in one pound rings and smoked it in my Bradley Smoker until I got it to 152 degrees, pulled it , showered it in cold water to 110 degrees, then dried it off and hung it to bloom for 3 hours. FOOL Proof!

I have YET to have one of YOUR products result in a failure or, for that matter, anything less than SPECTACULAR product! The ONE exception was my effort with Dry Pepperoni and THAT was OPERATOR ERROR ... I simply did NOT have enough humidity during the drying phase ... came out HARD as STEEL ... BUT that is NOT your issue ... it was a GOOD tasting STEEL rod *GRIN*. When I called you from Oregon...you took the time to walk me through the process and do some problem solving over the phone.

DOESN'T happen with the BIG companies!

I've dealt with several companies over the years ... some MAJOR names in the industry and NOT one has the customer service YOU do OR results in the finished product YOUR mixes do. You REALLY have it dialed in, Rick! This latest effort, your Hot Andouille has my entire neighborhood licking their fingers and wanting me to do a BIG batch tomorrow ... Pork is on SALE here!

LONG e-mail to simply say: STELLAR products and EXEMPLARY customer service. I'm an OLD, retired Codger and do this as a hobby, so I don't purchase much or very often ... but when I do ... I KNOW not to look any further than The Sausage Source!!!

Thanks, Rick for consistent Excellence!

 
Jan 13, 2010 via email from Cheryl A:
 

Hi Rick,

About a year ago I ordered some Prague Powder #1 from you to make what we Canadians call Back Bacon or Peameal Bacon. (Which, BTW, tastes nothing like the fake hammy stuff they sell down here as “Canadian Bacon”.)

My little project of “getting a taste of home” has been such a success that I routinely give friends some of this delectable treat. As a matter of fact, one of these friends asked me for the recipe, so she may be ordering some PP#1 of her own. <lol>

So I just wanted to say thanks for all your help. You & Sausage Source rock!

   
Jan 9, 2008 via Yelp from Jen D:
 

***** (5 Stars)

 

I was looking for some pretty particular potato chips for someone who had a pretty particular craving... So I pull up Google and I search for these particular potato chips.... Mama Zuma's Revenge Habanero Potato Chips... Sounds.. um... SPICY... After checking a few websites, I found a place that would sell them to me in small quantities...

 

I found The Sausage Source... not only do that have these pretty particular potato chips, they have a wide variety of sausages spices and how to's... oh... my.... gawd... i SOOOO want to make my own sausage... but I was on the prowl for some potato chips...

 

I was about to place my order online... 10 bags of Mama Zuma's.... But then a thought came to me... sometimes internet orders are delayed a day, whereas phone orders are processed immediately... so I picked up the phone and I gave the Sausage Source a call...

 

Rick answered the phone... He was polite and helpful... I told him about my online ordering and he said that ordering with him would ensure that the package go out today... of course, i wanted this someone with this pretty particular craving to be feasting on those spicy chips as soon as possible... Rick had to count first to see if he even had 10 bags left... he was counting outloud and then at 7 he got quiet... oh no... only 7 bags left?? then he said, i have 11 bags!! Oh glorious day!!! So I told him I'd take all 11... he processed my order, gave me my tracking code and bid me a good day... Ah... what a nice man he is..

 

2 days later the package arrives... From one coast to the other... that was fast!!!

 

Thanks Rick. I'll definitely be shopping at your store when I need more pretty particular chips and sausage goodies...

Have comments you wouldn't mind us posting?  Email them to Rick Brown


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